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TOEFL® Writing Email Practice 1

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For this task, you are presented with some information about a scenario regarding either an academic or social setting. You will read the information and use it to write an email.

You will have 7 minutes to write the email.

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A new poetry magazine has asked its readers for submissions, and you decided to submit two of your poems. However, you had a problem using the online submission form, and you are not certain that your submissions were received.

Write an email to the editor of the magazine. In your email, do the following
  • Tell the director what you like about the magazine
  • Describe the problem you experienced
  • Ask about the status of your submissions

Write as much as you can and complete the sentences.

Your response:

To: editor@sunshinepoetrymagazine.com
Subject: Problem using submission form

Word Count: 0

A new poetry magazine has asked its readers for submissions, and you decided to submit two of your poems. However, you had a problem using the online submission form, and you are not certain that your submissions were received.

Write an email to the editor of the magazine. In your email, do the following
  • Tell the director what you like about the magazine
  • Describe the problem you experienced
  • Ask about the status of your submissions

Write as much as you can and complete the sentences.

Your response:

To: editor@sunshinepoetrymagazine.com
Subject: Problem using submission form



Word Count: 0

High Band Sample Essay
Dear Editor, I’m writing to express my appreciation for your poetry magazine, which I’ve enjoyed for its rich variety of voices and the emotional depth of the pieces you publish—it’s truly an inspiring platform for both readers and writers. I recently attempted to submit two of my poems, “Dawn Breaks Softly” and “Letters in the Wind,” through your online submission form, but after I uploaded the files and clicked “Submit,” the page became unresponsive, and I did not receive any confirmation. I’m concerned that my work may not have gone through, and I would greatly appreciate it if you could let me know whether my poems were received. If not, I’d be happy to resend them by email or use another method you recommend. Sincerely,

Feedback

The writing could be considered 6/6 because it fulfils every requirement of the prompt with clarity and detail: it praises the magazine’s variety and emotional depth, explains the exact technical problem encountered on the submission page, and directly requests information about the status of the two poems. All three bullet-pointed tasks are fully developed within a concise yet complete email that opens with a courteous introduction and closes with a polite offer to resend the work, demonstrating excellent task achievement and logical sequencing. In addition, the email displays strong cohesion through smooth transitions such as “I’m writing to express,” “but after,” and “If not,” while maintaining a unified tone that is consistently professional. Vocabulary is varied and precise (e.g., “rich variety of voices,” “unresponsive,” “confirmation”), sentence structures include both complex and compound forms, and there are no errors that impede understanding. The piece is well-organized into clear paragraphs with a natural introduction and conclusion, offering persuasive reasoning and specific details; these qualities collectively justify a top-band score.

Keywords In The Practice
No Vocabulary Linked To Practice

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Sample Writing Review

Score Summary
4.5 / 6
AI Review
Task Fulfillment
Overall Organization
Relevance & Quality of Supporting Ideas
Grammatical Usage
Vocabulary Usage
Connections & Coherence
Grammar Corrections & Feedback
Correction Legend

Corrections in red
Academic language suggestion in blue

Detailed Feedback

Essay Grammar Corrections & Improvements
I hope you are fine. My name is Philip and I am one of your reader. I really like your poetry magazine very much because the poems are very deep and emotional. Every time when I read the magazine, I feel inspired and peaceful. I also like that you give chance for new writers to share their works. It make me more confidence to send my poems.

Last week, I tried to submit two of my poems by the online submission form on your website. After I upload my files and click submit button, the page suddenly show error and become blank. I did not receive any confirmation email, so I am not sure my poems was received or not.

Could you please tell me about the status of my submissions? I worry that maybe they did not go through.
I hope you are fine. My name is Philip and I am one of your reader. readers. I really like your poetry magazine very much because the poems are very deep and emotional. Every time when I read the magazine, I feel inspired and peaceful. I also like that you give a chance for to new writers to share their works. It make makes me more confidence confident to send my poems.

Last week, I tried to submit two of my poems by through the online submission form on your website. After I upload uploaded my files and click clicked the submit button, the page suddenly show showed an error and become became blank. I did not receive any confirmation email, so I am not sure if my poems was were received or not.

Could you please tell me about the status of my submissions? I worry that maybe they did not go through.



Task Fulfillment


Overall Organization


Relevance & Quality of Supporting Ideas


Grammatical Usage


Vocabulary Usage


Connections & Coherence


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reader.
Solution Explanation
readers. The phrase is "one of your readers." After "one of" the noun must be plural, so "reader" becomes "readers." Correct example: "I am one of your readers."

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when
Solution Explanation
Using both "every time" and "when" is redundant. Remove "when" so the clause reads "Every time I read the magazine..." which is concise and grammatically correct.

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a
Solution Explanation
a The noun "chance" here is countable and needs an article. Add the indefinite article "a" to form "give a chance," as in "I also like that you give a chance for new writers..." (better: "give a chance to new writers...").

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for
Solution Explanation
to The verb phrase collocates with the preposition "to": "give a chance to someone." Replace "for" with "to" to make "give a chance to new writers," which is more natural and grammatically correct.

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make
Solution Explanation
makes Corrected for subject–verb agreement. The subject 'It' is third-person singular, so the verb should be the third-person singular form 'makes.'

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confidence
Solution Explanation
confident Replaced the noun 'confidence' with the adjective 'confident' because the sentence needs an adjective to describe how the speaker feels ("more confident"). 'More' is a comparative modifier that pairs with an adjective, not a noun.

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by
Solution Explanation
through Changed the preposition to the more idiomatic 'through' to indicate the means or channel used (submitting via/through a form). 'Through' better conveys using the online form as the method of submission.

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upload
Solution Explanation
uploaded Changed the verb to past tense to match the past-time narration ('Last week' and the surrounding past-tense verbs). 'Uploaded' keeps the sequence of past events consistent.

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click
Solution Explanation
clicked the Changed to past tense to match the narrative (e.g., 'tried') and added the definite article 'the' before 'submit button' for correct idiomatic phrasing.

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show
Solution Explanation
showed an Changed to past tense for tense agreement and added the indefinite article 'an' before 'error' to form the correct noun phrase 'an error.'

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become
Solution Explanation
became Changed to past tense so the verb agrees with the other past actions in the sentence ('clicked,' 'showed').

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if
Solution Explanation
if Added 'if' to introduce the indirect question/conditional clause ('not sure if my poems were received'), which correctly expresses uncertainty.

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was
Solution Explanation
were Replaced singular verb with plural 'were' to agree with the plural subject 'my poems' (subject–verb agreement).

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Hello —
Solution Explanation
Hello — Adds a brief salutation at the start of the letter to create a polite opening and improve the tone before the first sentence.

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fine.
Solution Explanation
well. "I hope you are well" is the more common, natural-sounding phrasing for a polite inquiry about someone's state; "well" is preferable to "fine" in this context.

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Philip
Solution Explanation
Philip, Inserting a comma after the name sets off the clause that follows ("and I am a reader"), improving sentence punctuation and readability.

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one
Solution Explanation
a reader Replacing the vague word "one" with the phrase "a reader" makes the statement clearer and more natural-sounding.

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readers.
Solution Explanation
poetry magazine. Referring directly to the "poetry magazine" focuses the sentence on what you admire and improves coherence with the next sentence about the poems.

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like your poetry magazine very much because
Solution Explanation
enjoy it: "Enjoy it:" is a more concise way to introduce the reason you appreciate the magazine, and the colon signals that an explanation or examples will follow.

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very
Solution Explanation
Removing "very" tightens the prose; the adjectives that follow already convey strong feeling, so the intensifier is unnecessary.

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emotional. Every time I read the magazine, I feel
Solution Explanation
emotional, and reading them leaves me Combining the sentences with a comma and conjunction improves flow, and changing the subject to "reading them" clarifies that you mean the poems rather than the magazine as a whole.

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like
Solution Explanation
appreciate "Appreciate" is a slightly more formal and appreciative verb than "like," which better suits a polite letter thanking the editors for giving new writers an opportunity.

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new writers
Solution Explanation
new writers Inserted the phrase to make explicit who benefits from the magazine’s policy. Naming “new writers” clarifies the subject and makes the sentence more specific and direct.

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new writers to
Solution Explanation
Removed the extra preposition because the original phrasing would create a clumsy double infinitive structure ("a chance to new writers to share"). Deleting "to" avoids redundancy and prepares the phrase for a smoother rewording (e.g., "give new writers a chance to share").

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works. It
Solution Explanation
work; that encouragement Revises two short, choppy sentences into one connected thought. Changing "works" to the uncountable "work" and joining with a semicolon links the ideas more smoothly; adding "that encouragement" clarifies what increases the writer’s confidence and improves cohesion.

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to send
Solution Explanation
about submitting Replaces an awkward collocation. English prefers "confident about submitting" (or "confident in submitting") to "confident to send," so this change yields more natural, idiomatic phrasing.

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week,
Solution Explanation
week Removed the comma after the short introductory time phrase. In contemporary formal writing, commas after brief adverbial phrases like "Last week" are often unnecessary; omitting it tightens the sentence without losing clarity.

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of my
Solution Explanation
Deleted the possessive phrase to make the sentence more concise. "Two poems" is clear in context and avoids unnecessary repetition of possession when earlier context already indicates they are the writer’s.

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through
Solution Explanation
using Replaces a less precise preposition with a clearer verb. "Using the online submission form" more directly describes the method than "through the online submission form," improving clarity.

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my
Solution Explanation
the Changed "my" to the definite article "the" to refer back to the previously mentioned files (the two poems). "The files" is more precise and reduces repetitive use of the possessive.

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the submit button,
Solution Explanation
“Submit,” Uses the actual button label in quotation marks to be specific about the UI element clicked. Quoting the label ("Submit") makes the instruction clearer for readers and the comma placement after the closing quote is the correct way to continue the sentence.

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suddenly
Solution Explanation
Removed because it’s unnecessary and slightly informal; the sentence is clearer and more concise without this filler word.

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became
Solution Explanation
went "Went blank" is the more idiomatic phrasing for a page or screen than "became blank," so this change improves naturalness and fluency.

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any
Solution Explanation
a "A confirmation email" is more natural and concise here than "any confirmation email," which can sound slightly informal or vague.

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not sure if
Solution Explanation
unsure whether "Unsure whether" is more formal and precise for written correspondence than the colloquial "not sure if," and it fits the polite tone of the message.

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received or not.
Solution Explanation
received. Dropping "or not" avoids redundancy and tightens the sentence; "unsure whether my poems were received" already expresses the uncertainty.

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tell me about
Solution Explanation
check "Check the status" is more direct and actionable than "tell me about the status," and it better matches the likely request to the magazine staff to verify submissions.

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I worry that maybe
Solution Explanation
I’m worried "I’m worried" is more concise and natural in this context; it reduces wordiness while keeping the same meaning and a polite tone.

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did
Solution Explanation
may Replacing the definite past "did" with the modal "may" conveys uncertainty more accurately—you're not sure whether the submissions succeeded.

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go
Solution Explanation
have gone Using the present perfect "have gone" after the modal "may" ("may have gone through") correctly expresses a possible completed action in the past, which is the intended meaning.

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Thank you.
Solution Explanation
Thank you. Adding a brief, polite closing such as "Thank you." provides a courteous and professional end to the message and leaves a positive impression.
Criteria Score Reports

Task Fulfillment   5/5

fully addresses the task/question and is fully developed

Task fulfillment is about how well you respond to the question you are given. TOEFL raters are looking for a response that answers the question directly, with relevant ideas that are fully developed. Fulfilling the task means answering all parts of the question completely.

How to Improve

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Overall Organization   4/5

is fairly well-organized, though there may be minor lack of unity in paragraphsincludes an introduction and conclusion

Overall organization is about how you organize the ideas in your essay. This includes showing that you understand how to use basic essay structure and how to organize different kinds of paragraphs around main ideas.

How to Improve

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Relevance & Quality of Supporting Ideas   4/5

includes mostly ideas that are relevant to the task/question includes several good ideas that support the writer’s position

Relevance and quality of support is about your essay content or ideas. Your content should be related directly to the topic, and you should have several main ideas that support your opinion or position. These ideas should be persuasive or compelling.

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Grammatical Usage   2/5

contains several noticeable problems with form and usage that interfere with meaning includes some variety of grammatical forms but still contains unnecessary repetition relies primarily on simple sentence forms (simple and

Grammatical usage is about how you use English grammar, sentence structure, and the basic conventions of writing. Raters want to see that you can use what you know correctly, and that you can use a wide variety of structures to express your ideas.

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Vocabulary Usage   3/5

contains some errors in word form that may cause confusion uses a limited range of words and phrases that is mostly appropriate makes generally accurate word choice with only some effort by the reader

Vocabulary usage is about how you use English words. Raters are looking for writing that uses different words correctly and accurately, and that uses a wide range of words that help readers understand. On integrated writing, raters are also looking for the ability to incorporate new words from the lecture or reading into your writing.

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Connections & Coherence   4/5

generally connects ideas well, though a few connections may be unclear includes expressions of transition, introduction, and conclusion feels somewhat unified overall

Connections and coherence are about how you put your ideas together and link different sentences to each other. Raters want to see writing that flows naturally from idea to idea without confusing the reader.

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Question:
A new poetry magazine has asked its readers for submissions, and you decided to submit two of your poems. However, you had a problem using the online submission form, and you are not certain that your submissions were received.

Get Grammar Correction


Sample Grammar Corrections
Several doubt about the accuracy of the memoir writting by the Chevalier de Seingalt are raised in the reading but the professor clarify the seeming contradictions in the Chevalier's accounts to defend the memoir.

The professor explain that the Chevalier rich in assets, but poor in the cash, while he lived in Switzerland and had to occasionally borrow funds while waiting for its assets to selling. Accordingly, to the professor, being low on cash fund is not same as being financially poors. However, in reading someone who borrowing large of amounts of money could not be wealth, therefore the Chevalier must have lied his wealthy life in Switzerland.

The skepticism regards the reliability of the recorded conversations with Voltaire is challenging by the professor as well. She explains that, due to habit of recording each conversation with Voltaire immediately afterward, the Chevalier was able to recall those discussions in detail even after several years had passing.

Finally, the professor refute the idea briber was how the Chevalier got out of prison. She point out that because even the other prisoners who had better resources were unable to successfully bribe their way out of prison it was very unlikely that bribery was how he escaped. Also, she notes the existences of government papers recording repair work done to the Chevalier's prison cell ceiling as strong evidence that his escaping from the prison was accurately recorded.
Several doubt doubts about the accuracy of the memoir writting written by the Chevalier de Seingalt are raised in the reading reading, but the professor clarify clarifies the seeming contradictions in the Chevalier's accounts to defend the memoir.

The professor explain explains that the Chevalier was rich in assets, but poor in the cash, while he lived in Switzerland and had to occasionally borrow funds while waiting for its his assets to selling. Accordingly, sell. According to the professor, being low on cash fund funds is not the same as being financially poors. poor. However, in reading the reading, someone who borrowing borrows large of amounts of money could not be wealth, wealthy, therefore the Chevalier must have lied about his wealthy life in Switzerland.

The skepticism regards regarding the reliability of the recorded conversations with Voltaire is challenging challenged by the professor as well. She explains that, due to the habit of recording each conversation with Voltaire immediately afterward, the Chevalier was able to recall those discussions in detail even after several years had passing. passed.

Finally, the professor refute refutes the idea briber that bribery was how the Chevalier got out of prison. She point points out that because even the other prisoners who had better resources were unable to successfully bribe their way out of prison prison, it was very unlikely that bribery was how he escaped. Also, she notes the existences existence of government papers recording repair work done to the Chevalier's prison cell ceiling as strong evidence that his escaping escape from the prison was accurately recorded.



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doubt
Solution Explanation
doubts The plural form 'doubts' is needed here because there are multiple uncertainties being discussed.

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writting
Solution Explanation
written The correct past participle of 'write' is 'written'.

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reading
Solution Explanation
reading, A comma is needed after 'reading' to separate the two independent clauses.

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clarify
Solution Explanation
clarifies The third person singular form 'clarifies' is needed to agree with the singular subject 'professor'.

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explain
Solution Explanation
explains The third person singular form 'explains' is needed to agree with the singular subject 'professor'.

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was
Solution Explanation
was The verb 'was' is needed to form the past continuous tense.

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the
Solution Explanation
The article 'the' is not needed before 'assets'.

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its
Solution Explanation
his The possessive pronoun 'his' is needed to refer back to 'the Chevalier'.

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selling. Accordingly,
Solution Explanation
sell. According The verb 'sell' is needed here, and 'According' should start a new sentence.

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fund
Solution Explanation
funds The plural form 'funds' is needed here because it refers to money in general.

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the
Solution Explanation
the The article 'the' is needed before 'Chevalier'.

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poors.
Solution Explanation
poor. The correct adjective form is 'poor'.

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reading
Solution Explanation
the reading, The article 'the' is needed before 'reading', and a comma is needed to separate the two independent clauses.

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borrowing
Solution Explanation
borrows The present simple tense 'borrows' is needed to describe a general situation.

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of
Solution Explanation
The preposition 'of' is not needed here.

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wealth,
Solution Explanation
wealthy, The adjective 'wealthy' is needed to describe 'the Chevalier'.

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about
Solution Explanation
about The preposition 'about' is needed to introduce the topic of the sentence.

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regards
Solution Explanation
regarding The preposition 'regarding' is needed to introduce the topic of the sentence.

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challenging
Solution Explanation
challenged The past participle 'challenged' is needed to form the passive voice.

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the
Solution Explanation
the The article 'the' is needed before 'Chevalier'.

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passing.
Solution Explanation
passed. The past participle 'passed' is needed to form the past perfect tense.

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refute
Solution Explanation
refutes The third person singular form 'refutes' is needed to agree with the singular subject 'professor'.

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briber
Solution Explanation
that bribery The noun 'bribery' is needed to refer to the act of giving bribes.

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point
Solution Explanation
points The third person singular form 'points' is needed to agree with the singular subject 'she'.

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prison
Solution Explanation
prison, A comma is needed after 'prison' to separate the two independent clauses.

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existences
Solution Explanation
existence The singular form 'existence' is needed because it refers to one specific thing.

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escaping
Solution Explanation
escape The noun 'escape' is needed to refer to the act of escaping.
writing LessonsCompleted: 0 / 76
Master the TOEFL Writing Email Task

In the TOEFL Writing "Write an Email" task, you will read a short situation and write an email to someone. Every email has a communicative purpose — a real reason for writing.

Based on official TOEFL questions, there are seven types of email prompts:

  • Making an Inquiry or Request — ask for information, help, or a meeting
  • Providing Feedback with Suggestions — share your experience and recommend improvements
  • Organizing or Asking for Help — coordinate plans and recruit people to assist
  • Expressing Appreciation — thank someone and discuss future plans
  • Giving Advice — respond thoughtfully to a friend's question
  • Applying or Volunteering — express interest in a role and present your qualifications
  • Responding to a Concern — address someone's problem with empathy and alternatives

The prompt will give you three bullet points that tell you what to include. You must address all three. The same 3-move writing structure works for all seven types.

Length: about 100–130 words  |  Time: 7 minutes

What the Task Measures

Before you start writing, it helps to know exactly what ETS is grading you on. Your response is evaluated in three areas:

Criterion What It Means What It Looks Like
Task Completion Did you address all three bullet points with specific, relevant details? This is the most important criterion. If you skip a bullet point, your score drops significantly. Describes the issue, explains the reaction, suggests the next step — all in one email.
Organization & Coherence Does your email flow logically? Can the reader follow your ideas from beginning to end without getting confused? Opening → main details → closing action. Ideas connect smoothly with transitions.
Language Use Is your grammar accurate? Do you use varied vocabulary? Is the tone appropriate for the person you are writing to? "Unfortunately," "I'd appreciate it if…," "To keep the session focused" — these show strong, natural English.

Keep these three criteria in mind as you study the tips below. Every scoring decision comes back to these areas.

Tip 1: Use the 3-Move Structure

Every TOEFL email — no matter what the topic is — can be written using the same three moves. Think of them as the "skeleton" of your email:

Move What You Do Helpful Phrases
1. Introduce the Context Start with a greeting. Then briefly state why you are writing. This sets the scene for the reader and usually covers part of the first bullet point. "Thanks for…,"
"I'm writing to…,"
"I wanted to let you know…"
2. Share Key Details This is the main body of your email. Provide the facts, describe the situation, or explain your reaction. Cover the first two bullet points fully with specific details. "Unfortunately,…"
"On top of that,…"
"To keep things focused,…"
3. Propose Next Steps End by suggesting a solution, making a request, or recommending what to do next. This covers the third bullet point. Close politely. "Could you please…,"
"For next time,…"
"If you'd like, I can…"

Why does this work? Because it mirrors how real emails are written: you explain why you're writing, give the important details, and then tell the reader what you need. ETS rewards responses that follow this natural, logical flow.

Tip 2: Follow the 7-Minute Writing Strategy

Seven minutes is short. Without a plan, you may run out of time or forget a bullet point. Here is a step-by-step timing strategy:

0:00–0:40 Read & Identify Purpose Read the scenario and bullet points. Ask yourself: Am I recommending, inviting, or solving a problem? Who am I writing to — and how formal should I be?
0:40–4:30 Write the 3 Moves Write your greeting and Move 1 (context). Then write Move 2 (details for bullet points 1 and 2). Then write Move 3 (next steps for bullet point 3). Add a closing phrase.
4:30–6:30 Check Bullet Points Go back and compare your email to the three bullet points. Did you cover each one with specific details, not just vague statements? Add details where needed.
6:30–7:00 Polish Language & Tone Fix any grammar or spelling mistakes. Add a transition word if two sentences feel disconnected. Make sure your opening and closing match the tone.

Tip: Don't spend too long on the first sentence. Many students waste time trying to write the perfect opening. Just get your ideas down, then improve them during the polishing step.

Tip 3: Match your tone to the recipient

The tone of your email should match the relationship with the person you are writing to:

Writing to someone you don't know
(editor, manager, company)
Use a formal tone.
Greeting: "Dear Editor," "Dear Mr./Ms. [Last name],"
Closing: "Sincerely," "Best regards,"
Writing to classmates or acquaintances Use a semi-formal tone.
Greeting: "Hi everyone," "Hello [First name],"
Closing: "Best," "Looking forward to hearing from you,"
Writing to a coworker or friend Use a friendly but clear tone.
Greeting: "Hi [First name],"
Closing: "Best," "Thanks," "Talk soon,"
Tip 4: Use varied and accurate language

High-scoring emails use accurate grammar, varied vocabulary, and natural transitions. Here are key areas to focus on:

  • Use linking words to connect ideas smoothly: "Unfortunately," "On top of that," "If time permits," "To keep the session focused."
  • Use polite request forms: "I would appreciate it if you could…," "Could you please…," "Would it be possible to…"
  • Avoid repeating the same words – use synonyms and varied sentence structures.
  • Be specific. Instead of "The restaurant was bad," write "The food lacked flavor, and several dishes arrived cold."
  • Avoid slang, text abbreviations, or very casual expressions.
Lesson: Countable nouns and Uncountable nouns
Lesson: Subject verb agreement rules
Lesson: Use the right article
Lesson: Relative pronouns and relative clauses

If you are a premium member, you will have up to 50 free essay grammar corrections.

Review Checklist Before You Submit

Before you submit your email, run through this checklist. It covers everything ETS is looking for in a 5/5 response:

All bullet points covered Did I address each of the three bullet points with specific details, not just vague statements?
Clear purpose Would the reader immediately understand why I am writing and what I need?
Logical flow Does my email follow a natural order: context → details → next steps?
Smooth transitions Did I use linking words ("Unfortunately," "On top of that," "For next time") to connect my ideas?
Appropriate tone Does my greeting and closing match the relationship? (formal for strangers, friendly for coworkers)
Grammar & spelling Did I check for verb tense errors, subject-verb agreement, and spelling mistakes?
Word count Is my email around 100–130 words? Not too short, not unnecessarily long?
TOEFL Writing Email – Response Template

This template follows the 3-move structure. Replace the bracketed sections with your own content based on the prompt. It works for all seven question types.

Universal Template:
[Greeting],

Move 1 — Context: [State the reason you are writing. Connect it to the situation in the prompt. This often covers the first bullet point.]

Move 2 — Details: [Provide specific facts, descriptions, or reactions. Cover the first and second bullet points fully. Use transitions like "Unfortunately," "On top of that," or "In addition" to connect your ideas.]

Move 3 — Next Steps: [Suggest a solution, make a request, or recommend what to do next. This covers the third bullet point. End politely.]

[Closing phrase],
[Your Name]

Adapting the tone:

  • Writing to someone you don't know (hotel manager, venue manager)? Use "Dear [Title/Name]," and "Best regards,"
  • Writing to a professor? Use "Dear Professor [Name]," or "Dear Dr. [Name]," and "Thank you," or "Sincerely,"
  • Writing to classmates or coworkers? Use "Hi everyone," or "Hi [Name]," and "Best," or "Thanks,"

Important: Do not memorize this template word for word. Practice using it with different prompts so that your response sounds natural and fits each specific situation.

Example 1: Making an Inquiry (Formal)
Scenario: You are helping your university's robotics club plan a weekend design workshop for visiting high school students. You need a venue with two meeting rooms, projector access, and space for about twenty participants. A classmate recommended Harbor Learning Center because her team used it last semester.

Write an email to Mei Lin, director of Harbor Learning Center. In your email, do the following:
  • Explain how you learned about the center.
  • Describe the workshop schedule and room needs.
  • Ask about availability and rental fees.
Model Response (Score 5/5)

Dear Mei Lin,

I am writing on behalf of our university robotics club. One of my classmates recommended Harbor Learning Center because her team held a workshop there last semester and had a very positive experience. We are planning a design workshop for visiting high school students on Saturday, October 12, from about 9:30 a.m. to 3:30 p.m. We would need two meeting rooms, projector access in at least one room, and enough space for around twenty participants and a few club volunteers. We expect to divide the students into small groups for part of the day, so having two separate rooms would be especially helpful. Could you please let me know whether the center is available on that date and what the rental fees would be? If there are any reservation rules or equipment charges, I would appreciate that information as well.

Best regards,
[Your Name]

How the 3 Moves Were Used

  • Move 1 (Context): "I am writing on behalf of our university robotics club. One of my classmates recommended…" — explains the purpose and how they heard about the center (bullet point 1).
  • Move 2 (Details): "We are planning a design workshop… two meeting rooms, projector access… around twenty participants…" — describes the schedule and specific room needs (bullet point 2).
  • Move 3 (Next Steps): "Could you please let me know whether the center is available… rental fees… reservation rules or equipment charges" — asks for the information needed (bullet point 3).

Why It Scores 5/5

  • Task Completion: all three bullet points are fully addressed with specific details.
  • Organization: smooth flow from introduction → needs → polite request.
  • Language: formal and appropriate — "on behalf of," "a very positive experience," "I would appreciate that information as well."
  • Tone: professional and courteous — perfect for a business inquiry.
Example 2: Providing Feedback with Suggestions (Semi-Formal)
Scenario: After attending an open house at the new community makerspace, you decided to send feedback to the manager. The demonstrations were interesting and the staff was welcoming, but the tool labels were confusing and the waiting line for 3D-printing stations became too long.

Write an email to Ms. Benson. In your email, do the following:
  • Mention what you liked about the open house.
  • Explain the problems you noticed during the event.
  • Offer suggestions that could improve future open houses.
Model Response (Score 5/5)

Dear Ms. Benson,

I recently attended the open house at the new community makerspace, and I wanted to share a few comments. I really enjoyed the demonstrations, especially the 3D-printing and laser-cutting activities, and the staff members were welcoming and patient when visitors asked questions. The event gave a strong first impression of the space. I did notice a couple of problems, though. Some of the labels on the tools were difficult to understand, especially for visitors who were completely new to the equipment. In addition, the waiting line for the 3D-printing stations became very long during the busiest part of the event, so some people seemed unsure whether they would get a turn. For future open houses, it might help to use larger, clearer labels with brief descriptions of what each tool does. A sign-up sheet or timed demonstration schedule for the 3D printers could also reduce confusion and make the line move more smoothly.

Best regards,
[Your Name]

How the 3 Moves Were Used

  • Move 1 (Context): "I recently attended the open house… I really enjoyed the demonstrations…" — establishes why they are writing and what they enjoyed (bullet point 1).
  • Move 2 (Details): "Some of the labels on the tools were difficult to understand… the waiting line… became very long…" — describes specific issues with details (bullet point 2).
  • Move 3 (Next Steps): "it might help to use larger, clearer labels… A sign-up sheet or timed demonstration schedule…" — offers practical improvement suggestions (bullet point 3).

Why It Scores 5/5

  • Task Completion: praises the event, explains the problems with specific detail, and offers concrete solutions.
  • Organization: positive → negative → constructive suggestion. A natural and diplomatic flow.
  • Language: varied and precise — "completely new to the equipment," "seemed unsure," "reduce confusion."
  • Cohesion: smooth transitions — "I did notice a couple of problems, though," "In addition," "For future open houses."
Example 3: Responding to a Concern (Friendly)
Scenario: As coordinator of your student business club, you have already scheduled next month's training session on resume writing because the room, speaker, and handouts are all arranged. One member, Nina, wrote to ask whether the club could change the topic to interview practice instead, since that is what she needs most right now.

Write an email to Nina. In your email, do the following:
  • Acknowledge her concern in a polite way.
  • Explain why the club cannot change the topic now.
  • Suggest online resources that may help her practice interviewing on her own.
Model Response (Score 5/5)

Dear Nina,

Thank you for writing and for sharing your concern. I understand why interview practice feels especially important to you right now, and I appreciate you letting me know what kind of support would be most useful. Unfortunately, we cannot change next month's training topic at this point because the room reservation, speaker plan, and printed handouts have already been arranged for the resume-writing session. Making a change now would create confusion and would likely waste resources that are already prepared. However, I still want to help you prepare for interviews. The university career center has sample interview questions on its website, and there are also several free mock-interview videos and practice tools online. If you would like, I can send you a short list of resources that I think are especially useful.

Best regards,
[Your Name]

How the 3 Moves Were Used

  • Move 1 (Context): "Thank you for writing and for sharing your concern. I understand why interview practice feels especially important…" — acknowledges the concern with empathy (bullet point 1).
  • Move 2 (Details): "the room reservation, speaker plan, and printed handouts have already been arranged… would create confusion…" — explains clearly why the topic cannot be changed (bullet point 2).
  • Move 3 (Next Steps): "The university career center has sample interview questions… free mock-interview videos and practice tools…" — suggests specific, helpful resources (bullet point 3).

Why It Scores 5/5

  • Task Completion: shows empathy, gives a clear reason for declining, and offers multiple specific resources.
  • Organization: understanding → explanation → helpful alternatives. Diplomatic and supportive.
  • Language: warm and natural — "I still want to help you prepare," "I think are especially useful."
  • Tone: friendly and encouraging — perfect for a fellow student.
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