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IELTS® General Reading Practice 47

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This reading practice simulates one part of the IELTS General Reading test. You should spend about twenty minutes on it. Read the passage and answer questions 15-27.

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Read the text below and answer questions 15-21.Internal Complaint Review: An UnderstandingThe purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints. This policy supplements the Open Door Policy, which states our philo...
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Questions 15-21
Complete the summary below.

Choose Choose NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.  from the passage for each answer.

Write your answers in 15-21 on your answer sheet.

In resolution proceedings, all matters and grievances must be strictly . As per the nature of the Open Door Policy, employees can address their direct managers when discussing their concerns. It cannot be guaranteed that the of particular details will not take place, if the inquiry of the situation requires such action. Employees will have a window period of to notify the proper individual of the desired course of action. In addition to unmediated transmission of information, any type of  between staff and members of the board is discouraged. Upon of the grievance in writing, contact will be made regarding a potential appointment between the proper parties. If the matter is deemed to have been settled appropriately, all details regarding the will be properly archived.

The answer is work-related. The passage states, “The purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints.” This sentence (first paragraph) explicitly identifies that the matters and grievances to be resolved are work-related.

Associated Text:
The purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints.

The answer is informally. The passage says, “This policy supplements the Open Door Policy, which states our philosophy that all employees must have access to their immediate supervisors or the Executive Director to express their work-related concerns informally.” (first paragraph) Thus, employees can address their concerns informally.

Associated Text:
This policy supplements the Open Door Policy, which states our philosophy that all employees must have access to their immediate supervisors or the Executive Director to express their work-related concerns informally.

The answer is dissemination. The passage states, “We will attempt to treat all internal complaints and their investigation as confidential, recognizing, however, that in the course of investigating and resolving internal complaints, some dissemination of information to others may be appropriate.” (second paragraph) This directly shows that dissemination of details may occur if necessary in the inquiry.

Associated Text:
We will attempt to treat all internal complaints and their investigation as confidential, recognizing, however, that in the course of investigating and resolving internal complaints, some dissemination of information to others may be appropriate.

The answer is 10 days / ten days. The text clearly says, “Written complaints should be directed to the Executive Director, as soon as possible, after the date of the event that gave rise to the work-related concern, within ten (10) days of the event.” (second paragraph) This specifies the time window available for notifying the proper individual.

Associated Text:
Written complaints should be directed to the Executive Director, as soon as possible, after the date of the event that gave rise to the work-related concern, within ten (10) days of the event.

The answer is correspondence. The passage says, “Direct communication with the Board of Directors regarding employee matters is not appropriate. Staff correspondence with the Board of Directors regarding the matter should not take place.” (third paragraph) Thus, correspondence is discouraged in this context.

Associated Text:
Direct communication with the Board of Directors regarding employee matters is not appropriate. Staff correspondence with the Board of Directors regarding the matter should not take place.

The answer is receipt. The text says, “The Executive Director or Board Chairperson will set up a meeting to discuss the complaint within a reasonable time following the receipt of the written complaint.” (third paragraph) This shows that an appointment will be arranged upon receipt of the complaint in writing.

Associated Text:
The Executive Director or Board Chairperson will set up a meeting to discuss the complaint within a reasonable time following the receipt of the written complaint.

The answer is resolution. The passage states, “If the complaint is resolved to the employee's satisfaction, the terms of the resolution will be recorded and signed by the employee and the Executive Director or Board Chairperson.” (last paragraph) This confirms that details regarding the resolution will be archived.

Associated Text:
If the complaint is resolved to the employee's satisfaction, the terms of the resolution will be recorded and signed by the employee and the Executive Director or Board Chairperson.

Questions 22-27
Choose the correct letter, A, B, C or D.

Write your answers in boxes 22-27 on your answer sheet.

22. Which of the following are not included to describe Italy's recession?

23. How is Italy trying to solve its recession?

24. What is the best definition of the “Startup Visa Program”?

25. Which of the following is a strong point of the program?

26. What is the purpose of the startup funding requirement?

27. Which of the following is a requirement of proposed startups?

The answer is B. The correct answer is (B) A declining level of unemployment. According to the passage in the second paragraph, “Stuck in the middle of its third consecutive year of a truly devastating recession with an ever-decreasing GDP, rising unemployment, and higher costs of living,” rising unemployment is mentioned, which is the opposite of a declining level; thus, (B) is not used to describe Italy's recession.

Associated Text:
Stuck in the middle of its third consecutive year of a truly devastating recession with an ever-decreasing GDP, rising unemployment, and higher costs of living,

The answer is C. The correct answer is (C) By inviting foreigners to live and work in Italy. In the passage, it is stated, “the beautiful country of Italy is examining new ways of revitalizing its struggling economy. It is doing so by intriguing foreigners to live and set up a business in the country.” (second paragraph), which shows Italy is trying to solve its recession by bringing in foreigners.

Associated Text:
the beautiful country of Italy is examining new ways of revitalizing its struggling economy. It is doing so by intriguing foreigners to live and set up a business in the country.

The answer is A. The correct answer is (A) A program reserved for entrepreneurs outside of the EU who have an innovative technological idea. The passage says, “Last March, the Italian government launched its first-ever 'Startup Visa program', a special permit reserved for entrepreneurs coming from outside of Europe. …entrepreneurs need to have innovative business ideas in the technological field.” (third paragraph) This best defines the Startup Visa Program.

Associated Text:
Last March, the Italian government launched its first-ever 'Startup Visa program', a special permit reserved for entrepreneurs coming from outside of Europe. To be eligible for the program, entrepreneurs need to have innovative business ideas in the technological field.

The answer is D. The correct answer is (D) A quick decision time regarding acceptance. The passage says, “The strengths of the Startup Visa program include its relatively quick turnaround time. Surprisingly enough, it should take less than one month for the Board to vote and decide on the application.” (fourth paragraph) This shows a quick decision time is a strong point.

Associated Text:
The strengths of the Startup Visa program include its relatively quick turnaround time. Surprisingly enough, it should take less than one month for the Board to vote and decide on the application.

The answer is B. The correct answer is (B) To prove one's interest in business affairs. The passage mentions, “In addition to a winning idea, applicants must demonstrate that they have at least €50,000 in startup funding. This is to ‘weed out’ those who are just looking to use the program for an extended stay in Italy!” (fifth paragraph) This means the funding requirement proves a real business interest, not just a desire to stay in Italy longer.

Associated Text:
In addition to a winning idea, applicants must demonstrate that they have at least €50,000 in startup funding. This is to 'weed out' those who are just looking to use the program for an extended stay in Italy!

The answer is A. The correct answer is (A) It must be technologically innovative. The passage says, “Contrary to Italy's reputation, the bureaucracy associated with the program is minimal: applicants have to make sure their proposal is innovative. This means that their company must be technologically innovative, and that it must qualify as a startup company.” (sixth paragraph) This makes (A) the correct answer.

Associated Text:
This means that their company must be technologically innovative, and that it must qualify as a startup company.

Answer Sheet
1
N/A
2
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3
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4
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5
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6
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7
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8
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9
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10
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11
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12
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13
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14
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15
16
17
18
19
20
21
22
23
24
25
26
27
28
N/A
29
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30
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31
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32
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33
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34
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35
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36
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37
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38
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39
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40
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Score Summary
0 / 1
Multiple Choice
Matching Sentence Endings
Note Completion
Table Completion
Flow Chart Completion
Summary Completion
Multiple Selection
Short Answer
Matching Headings
Matching Features
Matching Information
Identifying Information
Identifying Viewer Claims
Sentence Completion
Diagram Labelling
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Tips to improve your reading speed
To get a high score on the IELTS reading section, you need to have a fast reading speed. To have a fast reading speed, you need to improve your vocabulary and practice dissecting sentences. One strategy to dissect a sentence is to look for the subject and verb of the sentence. Finding the subject and verb will help you better understand the main idea of said sentence. Keep in mind, a common feature of a IELTS reading passage is to join strings of ideas to form long compound sentences. This produces large chunks that students have a hard time absorbing. Do not get overwhelmed by its length, just look for the subject and verb, the rest of the ideas will flow.

Keep in mind, having a slow reading speed makes skimming or scanning a reading passage more difficult. The process of quickly skimming through a reading passage for specific keywords or main ideas is a requirement for you to employ successful reading strategies to improve your IELTS reading score. In other words, skimming and scanning are critical skills to ensure you complete all questions in the allotted time frame.
IELTS Reading Strategies
Once you can read and comprehend a passage with a rate of, at least, 220 words per minute, you'll be ready to start implementing our strategies. All too often, students spend too much time reading the passages and not enough time answering the questions. Here is a step by step guide for tackling the reading section.

  1. Step 1: Read questions first

    One of the most common mistakes that candidates make when approaching the reading exam is reading every single word of the passages. Although you can practice for the exam by reading for pleasure, "reading blindly" (reading without any sense of what the questions will ask) will not do you any favors in the exam. Instead, it will hurt your chances for effectively managing your time and getting the best score.

    The main reason to read the questions first is because the type of question may determine what you read in the passage or how you read it. For example, some question types will call for the "skimming" technique, while others may call for the "scanning" technique.

    It is important to answer a set of questions that are of the same question type. You'll need to determine which question type you want to tackle first. A good strategy would be to start with the easier question type and move on to more difficult question types later. The Easiest question types are the ones where you spend less time reading. For example, the Matching Heading question type is an easier one because you only need to find the heading that best describes the main idea of a paragraph. An example of a difficult question type would be Identifying Information. For this question type, you'll need to read each paragraph to find out if each statement is TRUE, FALSE, or NOT GIVEN according to the passage.

    Here is a table that lists the difficulty levels for each question type. Use this table as a reference when choosing which question type you want to tackle first.

    Difficulty level Question Type
    Easy Sentence Completion
    Short answer
    Medium Matching Features
    Multiple choice
    Matching Headings
    Summary, Table, Flow-Chart Completion
    Difficult Matching Sentence Endings
    Matching Information
    Identifying Information (TRUE/FALSE/NOT GIVEN)
    Identifying Viewer's claims (YES/NO/NOT GIVEN)

  2. Step 2: Read for an objective

    After you've read the questions for the passage, you will be able to read for an objective. What does this mean? For example, if you come across a question that includes the year "1896", you can make a note of when this year comes up in the text, using it to answer the question later on. There are two reading techniques that will help you stay on track with reading for an objective. The first one, skimming, is best defined as reading fast in order to get the "gist", or general idea, or a passage. With this technique, you are not stopping for any unfamiliar words or looking for specific details. The second technique, scanning, is best defined as reading for specific information. With this technique, you are not reading for the overall gist, but rather, specific information. Notice how each of these techniques has a specific objective in mind. This will help you find information more quickly.

  3. Step 3: Take notes

    As you're reading for an objective, you should also be making notes on the margins of the passage, placing stars next to key information, or underlining things that you believe will help you answer the various questions. This will make it easier for you to check back when you are asked certain things in the questions. Choose whichever note-taking system is right for you - just make sure you do it!

  4. Step 4: Answer wisely

    After you've read the questions, read the passage, and have taken any appropriate notes, you you should have located the part of the text where you where you need to read carefully. Then just read carefully and think critically to determine the correct answer.

IELTS Reading Question Types

The IELTS reading test contains many different question types:

Matching HeadingsIELTS Reading Lesson: Matching Headings
Matching InformationIELTS Reading Lesson: Matching Information
Matching FeaturesIELTS Reading Lesson: Matching Features
Summary CompletionIELTS Reading Lesson: Summary Completion
Identifying InformationIELTS Reading Lesson: Identifying Information
Identifying Writer's claimsIELTS Reading Lesson: Identifying Writer's claims
Multiple ChoiceIELTS Reading Lesson: Multiple Choice
Short AnswerIELTS Reading Lesson: Short Answer
Match Sentence EndingIELTS Reading Lesson: Match Sentence Ending
Sentence CompletionIELTS Reading Lesson: Sentence Completion
Table CompletionIELTS Reading Lesson: Table Completion
 
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